General

Thank you for shopping at EB Spices. We are committed to providing high-quality spices and excellent customer service. This policy outlines our procedures for returns and refunds.

Eligibility for Returns

You may request a return or refund if:



• The product was damaged, expired, or incorrect upon delivery.
• The product is unopened, unused, and in its original packaging.
• You initiate the return within 7 days of receiving the order.

Note: Perishable items and custom/bulk orders may have limited return eligibility (see below).

Retail Orders (100g – 25kg)

• Eligible for return if above conditions are met.
• Return shipping cost will be borne by the customer unless the error was on our part (e.g., wrong item shipped).
• Refunds will be processed within 7–10 business days after we receive and inspect the returned product.

Bulk & Container Orders

For orders above 25kg or container bookings:

• Returns are not accepted unless the product is damaged in transit or not as agreed in the purchase contract.
• Issues must be reported within 48 hours of delivery with supporting evidence (photos, videos).
• Partial refunds or replacements may be offered based on case evaluation.
  

Non-Returnable Items

• Opened or used products
• Customized or special bulk orders
• Clearance or sale items
• Products returned beyond the stated return period
  

Refund Process

• Refunds are issued to the original payment method.
• You will receive a confirmation email once the refund is processed.
• For UPI/bank transfers, processing time may vary depending on your bank
  

Exchanges

We do not currently offer direct exchanges. You may return an item and place a new order.

Contact Us

Note:

• Our team will review your request within 24–48 hours.
• If approved, we’ll guide you on the next steps.

Contact

For any questions or concerns regarding this Disclaimer, please reach out:
📧 sales@exoticblends.co.uk
🌐 www.exoticblends.co.uk/contact